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Shipping Policy

Order Confirmation

Upon successful placement of your order, you will immediately receive an order confirmation email. This serves as an acknowledgement that we have received your order and pre-authorized your credit card for the transaction. We will commence the fulfillment process immediately and most orders are shipped within the same business day or up to 3 business days. Estimated standard transit times range between 1-3 business days.

Order Shipment

Tracking information will be sent to the email address you provided during checkout within 24 hours after your order departs from our warehouse. If you have not received your tracking information within six business days from the date of your order, please contact us for an update at support@komowa.com.

International Shipping

We currently do not offer shipping services outside the United States.

Shipping Options

Our standard "Curbside Pickup" is complimentary, with an estimated arrival time of 5-8 business days post-order processing. Additional shipping options are available for certain products:

  • Threshold Shipping: This service includes delivery of the sauna or sauna kit to your porch or a sheltered area such as a garage.

  • White Glove Delivery: This premium service includes delivery of your sauna or sauna kit to your room of choice, minor assembly, and removal of all packaging materials. Note: Saunas are not eligible for assembly under this option.

For more details on these specialized shipping services prior to placing your order, please contact us at support@komowa.com.

BY UTILIZING THIS WEBSITE, YOU HEREBY AGREE TO THESE SHIPPING TERMS. NON-AGREEMENT WITH THESE TERMS PROHIBITS YOUR USE OF THIS SITE.