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100 DAY MONEY BACK GUARANTEE
FREE COLD PLUNGE WITH EVERY SAUNA
4.7/5 ON TRUSTPILOT
100 DAY MONEY BACK GUARANTEE
FREE COLD PLUNGE WITH EVERY SAUNA
4.7/5 ON TRUSTPILOT
100 DAY MONEY BACK GUARANTEE
FREE COLD PLUNGE WITH EVERY SAUNA
4.7/5 ON TRUSTPILOT
100 DAY MONEY BACK GUARANTEE
FREE COLD PLUNGE WITH EVERY SAUNA
4.7/5 ON TRUSTPILOT
100 DAY MONEY BACK GUARANTEE
FREE COLD PLUNGE WITH EVERY SAUNA
4.7/5 ON TRUSTPILOT

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Refund and Return Policy

Order Cancellations

Standard Orders To cancel a standard order at no cost, please reach out to us before your order ships. Contact our customer service team during business hours at (855) 619-9860, use the chat feature located at the bottom right corner of our website, or email us at support@komowa.com at any time. We will process your full refund as soon as we confirm the order hasn't left the warehouse.

Refunds and Exchanges

  • Return Shipping: Customers are responsible for the cost of return shipping.
  • Return Period: Items must be kept for at least 21-100 days before initiating a return. This period allows customers ample time to evaluate the product.
  • Restocking Fee: A 10% restocking fee will be applied to all returns to cover restocking and handling costs.

Return Eligibility

  • Condition: All returned items must be in their original packaging and in resellable condition. This includes ensuring the products are free from damage, wear, or any alterations. We reserve the right to refuse returns if items are broken, missing components, or do not pass our inspection standards.
  • Damaged Products: If your sauna or other product arrives damaged due to delivery issues, you are entitled to either a full refund or an exchange for an undamaged item at no additional cost. To ensure proper handling, please inspect all items upon delivery and report any damages immediately before accepting the shipment.

Como, Garda & Iseo Saunas

  • For large units, we will arrange for a shipper to pick up the unit directly from your home. The cost of this service will be deducted from your refund. This service ensures the safe and efficient return of large and heavy items, which require special handling.

Infrared Sauna Blankets & Steam Sauna Tents

  • For the Infrared Sauna Blankets & Steam Sauna Tents, customers will need to print out a return label provided by us and ship the item back to our warehouse. This method is cost-effective and convenient for handling returns of smaller, less cumbersome products.

Packaging Requirements

  • To facilitate a smooth return process, please ensure that all items are packaged in the same manner as received. This helps prevent damage during transit and ensures the product remains in resellable condition.
  • We reserve the right to refuse any return that does not meet these packaging standards.

For any further queries or assistance, please feel free to contact us at support@komowa.com or call us at 1-844-670-4946 during business hours. Our team is here to help and ensure your experience with Komowa Wellness is exceptional.